FAQ

Authenticity
Babawuff is an online store selling pre-order and ready stock authentic goods offered at a much lower price than retail. Babawuff DO NOT support the buying and selling fake goods.

Spree/Pre-Order Conditions
1. All the items are quoted in Ringgit Malaysia, postage is excluded.
2. A 50% deposit or full payment is required upon confirmation of the item(s) and the remaining when the item(s) arrive(s).
3. No withdrawal after orders has been made.
4. Babawuff will post regular updates regarding the spree via email or Facebook (http://www.facebok.com/bbwuff)
5. Please be patient if there happens to be a delay because it is totally beyond my control.
6. Average duration of a spree is about 2-4 weeks from the day the spree CLOSES (please note that it is NOT from the date when you submitted your orders). There might also be some delay in shipping due to public holidays Malaysia's custom clearance so please be patient.
7. Please take note on the availabilities of the items: - Spree ( 2 to 4 weeks) - Ready Stock (Immediately)
8. Please DO NOT ORDER if u cannot wait.

Ready Stock Conditions
All the items are quoted in Ringgit Malaysia, postage is excluded. We will make every effort to ship the goods once payment has been received. You will also receive a tracking number for your reference.

Shipping Guidelines
We strive to pack and ship all orders within 24 hours after payment is received (for ready stock) or once the item(s) arrived (for pre-order or spree). Orders made on Saturday will only be shipped on Monday. We provide both local and international shipping.

Courier Charges
Prices of the products featured here do not include shipping charges. Shipping charges vary depending on the destination, weight and speed of delivery.

Domestic Shipping
Domestically, we ship via Skynet. In most cases, orders will arrive the next business day after we have delivered the parcels. Tracking numbers will be provided by email once the parcels were shipped. Please note that you can track your order for an Estimated Time of Arrival from Skynet website http://www.skynet.com.my/shipmenttrking.htm 

International Shipping
Here at babawuff, we ship worldwide. All international orders are shipped using either Malaysian Registered Mail. Malaysian Registered Mail is a postal service that will take 2 to 3 weeks and will require signature upon delivery. Poslaju is Malaysia's Express Mail Service and delivers within 3 to 5 business days. Signature will also be required. Tracking numbers will be provided by email once the parcels were shipped. Please note that you can track your order for an Estimated Time of Arrival from Malaysian Registered Mail website http://www.pos.com.my/pos/appl/service/sub_registered_mail.asp

Complete Address
We highly recommend shipping to a business address where a person will be present to receive the parcels during business hours. If the shipment is returned to us for any reason (including but not limited to an improper or incomplete address) we will charge you again for any re-shipment. If we are asked to re-direct a shipment in transit for any reason we will pass the additional charges on to you. So please make sure the address is complete including business name, department, if any, and suite number if going to a business complex. While we do everything we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person as a result of delay caused by our carrier that we have no control over or by any event which is out of our reasonable control or foresight including but not limited to any delay caused by an incorrect delivery address being provided to us.

Problems with your Order
We want you have the best online shopping experience, so if you have any problems with your order or suggestions, please contact us via email to babawuff@gmail.com or the form below

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Thank you for your continuous support, and we hope you enjoy shopping with us.

 
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